call4me blog

notes on AI agents that make phone calls for you.

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Time to a human at 86 companies, median 2:04 across 100 timed calls
How long it takes to reach a human at 86 companies
We reviewed 147 customer service calls described in our guides to 86 companies. Here is how long it took to reach a person, what got through, where calls stopped and the full dataset as a CSV.
OCT 8 / Nick Khami
Windstream customer service, Kinetic sales (866) 703-8175, press 1 to reach a live person
How to reach a person at Windstream customer service (now Kinetic)
Windstream is now Kinetic. We called three times. Two calls stopped at an account number prompt. The third, on the sales line with option 1, reached a live rep in under a minute. Here are all three recordings, the menus, and what the rep said.
OCT 8 / Nick Khami
Hulu customer service number 877-824-4858, how we reached a person and asked how to cancel
Hulu customer service number: how to reach a person
Call 877 824 4858 for Hulu support. We reached a person at 1:28 by staying on the line after the menu. Hear the call, find the official contact flow and prepare your question.
OCT 8 / Nick Khami
Hertz customer service number 1-800-654-4173 for past rentals, and how we reached a live person
Hertz customer service number: how to reach a person
We reached Hertz's past rental support line at 1 800 654 4173. Reservations uses 1 800 654 3131. Hear all three calls, the route to a person and the transfer that failed.
OCT 8 / Nick Khami
Pottery Barn 1-888-779-5176, how to reach a person at Pottery Barn customer service
How to reach a person at Pottery Barn customer service
We called Pottery Barn's customer service line to ask about order status, returns and furniture delivery. Here is the phone menu, the one phrase that got us to a person, what she said, and the full 2 minute recording.
OCT 8 / Nick Khami
DIRECTV customer service 800-531-5000, how we reached a live representative
DIRECTV customer service: how to reach a live person
We called DIRECTV customer service twice. The first time its AI agent answered and we never got past it. The second time we said "cancel service", said we had no account number, chose satellite, and a live representative picked up. The route, what each said, and both recordings.
OCT 8 / Nick Khami
AAA insurance 877-323-4222, quotes, membership and the 24/7 claims line
How to reach a person at AAA insurance for a quote or claim
AAA is run by regional clubs, so the number depends on where you live. We called the AAA Mountain West Group insurance line, reached a person in under a minute and a half, and asked about quotes, membership and claims. Here is the phone tree and the full 3 minute recording.
OCT 8 / Nick Khami
Fifth Third Bank customer service 800-972-3030, how to reach a person without an account number
Fifth Third Bank customer service: how to reach a person
We called Fifth Third's customer service line without an account number. Here is what the phone menu asked for, how we got to a live representative anyway, what they told us about fees and verification, and the full 4 minute recording.
OCT 8 / Nick Khami
PayPal customer service number 1-888-221-1161, how we got past the AI assistant to a person
PayPal customer service number: past the AI to a person
We called PayPal's customer service line without logging in. Here is how the AI assistant handled us, the menu that ended in a transfer, what the representative said about disputes, holds and verification, and the full 8 minute recording.
OCT 8 / Nick Khami
Delta 800-221-1212, how to get past the AI voice assistant to a person
Delta customer service: get past the AI to a person
We called Delta's reservations line with general questions and no confirmation number. Here is how the AI voice assistant handed us off, how long the hold took, what the representative said about change fees and eCredits, and the full 18 minute recording.
OCT 8 / Nick Khami
What's new in call4me since launch
Everything we've improved in call4me since launch
Scheduled calls, your own caller ID, live listening, more international calling, and improvements shaped by your first calls.
OCT 8 / Nick Khami
How to cancel SiriusXM, let your AI agent prepare the cancellation task
How to cancel SiriusXM: online, by phone or through Apple, Google Play or Roku
Cancel through whoever bills you. Here are SiriusXM's official routes, what a representative confirmed on our call, and a prompt for your AI agent.
OCT 7 / Nick Khami

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