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notes on AI agents that make phone calls for you.

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35 posts matching "order support". clear

Time to a human at 64 companies, median 1:59 across 73 timed calls
How long it takes to reach a human at 64 companies (we recorded every call)
We went back through 107 customer service calls we've published to 64 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 / Nick Khami
A Vercel AI SDK agent calls a business with call4me and gets the outcome back
How to add phone calls to a Vercel AI SDK agent
call4me-ai-sdk gives an AI SDK agent a phone. It calls a business, has the conversation, waits on hold, and hands the outcome and transcript back to your code. Here is the setup, the tools, how mid-call questions work, and what happened when we ran it.
OCT 8 / Nick Khami
An AI assistant calls a business for you and brings back the result
How to set up an AI that makes phone calls for you
Your AI assistant can call a business, talk to whoever answers and bring the result back to you. Here's how to connect it, what to ask for, and how to tell when the job is actually done.
OCT 7 / Nick Khami
A Wyoming registered agent consent document requested by phone and delivered by email
Wyoming registered agent consent form: how to get it
I asked my assistant to call our Wyoming provider and get the signed consent emailed to us. Here is the real call, the official form, and a prompt you can use.
OCT 5 / Nick Khami
How to cancel HelloFresh before the next box, from a recorded customer care call
How to cancel HelloFresh: next box, deadline and a real call
We reached HelloFresh customer care to ask about cancellation, a box already in progress and missing cancel options. Hear the call and follow the official online route.
OCT 3 / Nick Khami
Private dining for 10, five restaurant calls recorded
How much does a private dining room cost? We called 5 Durham restaurants for a dinner for 10
Five Durham restaurant calls for a dinner for 10. Hear the recordings, compare room fees and food costs, and see which amounts remain unconfirmed.
OCT 1 / Nick Khami
Finding a new primary care doctor, 15 calls to 10 practices, 2 new-patient visits booked, recorded
How to find a new primary care doctor with an out-of-state plan (15 recorded calls)
A call4me user in Baltimore needed a new primary care doctor and had an out-of-state Blue Cross Blue Shield PPO. Their AI phone assistant called 10 practices. Here's who was taking new patients, who took the plan, how far out the first opening was, a $2,121 surprise, and all 15 recordings.
OCT 1 / Nick Khami
UPS phone number 1-800-742-5877, two calls to UPS customer service, recorded
UPS phone number: how to reach a person to change a delivery
Two recorded calls show what got us past the voice menu and what an agent quoted for delivery changes.
OCT 1 / Nick Khami
Verizon customer service, 800-922-0204, how we reached a person and found a plan about $48 cheaper
Verizon customer service number: how to reach a live agent
Three recordings cover account verification, a cheaper plan quote and the representative's callback. Nothing on the account was changed.
OCT 1 / Nick Khami
FedEx customer service number 1-800-463-3339, how we reached a person when FedEx called us back
FedEx customer service number: how to get a live agent to call you back
Five recordings show why our calls needed a tracking number, how the callback worked, and what the agent said about holding a package.
OCT 1 / Nick Khami
Experian 1-888-397-3742, what happens when you call to freeze your credit
Experian credit freeze by phone: what happens when you call
We called Experian’s freeze line 15 times in one afternoon. Here are the routes we tried and a 9 minute recording of the call that got furthest.
SEP 30 / Nick Khami

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