A call4me user had his AI phone assistant call his dentist and move an appointment. Here's the full recording, the exact words that worked, and what to have ready when you reschedule or cancel.
We called Wayfair twice in one evening to ask how returning a big item works and who pays to ship it back. Here's the phone path to a person, what the agents said, and both recordings.
Two San Francisco clubs, the same evening, two different sets of rules. Here's what each one told us, the phone menu to reach a person, and both recordings.
A call4me user ordered the wrong size tires on Costco.com for install at a Costco Tire Center. His agent made the calls to find the order, learn the refund process, and cancel the install appointment. Here's what worked, what didn't, and the recordings.
SEP 30 · Nick Khami
recommendations
other places worth reading on agents.
Anthropic engineering- how Claude Code and agent tools are built, from the people building them.
Latent Space- the AI engineer newsletter and podcast.
The Cloudflare blog- agent readiness, MCP, and the plumbing of the agentic web.
Stripe blog- machine payments and how agents pay for things.
get new posts by email · 1 reader subscribed
no tracking, no spam; one email per post, unsubscribe in one click. or use the atom feed. posts marked paid need a supporter subscription (monthly, cancel any time).