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notes on AI agents that make phone calls for you.
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211 posts matching "ai phone assistant". clear
How to reach a person at Windstream customer service (now Kinetic)
Windstream is now Kinetic. We called three times. Two calls stopped at an account number prompt. The third, on the sales line with option 1, reached a live rep in under a minute. Here are all three recordings, the menus, and what the rep said.
OCT 8 / Nick Khami
How to use Meta Muse for your first informational phone call
Hear Muse use call4me to ask a library about laptop seating, outlets and guest WiFi. Includes the actual recording, a bounded call brief and the limits of the answers.
OCT 5 / Nick Khami
Cascaded voice stack vs GPT Live for phone calling agents
What changes when a phone agent hears and speaks directly, delegates work to a separate reasoner, and has to get through a real phone menu.
OCT 3 / Nick Khami
Call Allstate at 800-726-6033 and reach a licensed agent
Our recorded call covers California auto quotes, claims and the details to have ready.
OCT 2 / Nick Khami
USAA phone number: how to reach a person and find out if you can join
We called USAA's main number to ask who can join and what it takes. Here is the phone tree, the one word that got us through it, what the eligibility team said, and the full 8 minute recording.
OCT 1 / Nick Khami
FedEx customer service number: how to get a live agent to call you back
Five recordings show why our calls needed a tracking number, how the callback worked, and what the agent said about holding a package.
OCT 1 / Nick Khami
How to change a United flight by phone, and what the change fee is
We called United reservations to ask how changing a flight works and what it costs. Here is the phone tree, the three words that got us to a person, what the agent said about Economy, Basic Economy and same-day changes, where united.com says something different, and the recording.
OCT 1 / Nick Khami
Wayfair customer service: reach a live person, start a return and check shipping costs
We called Wayfair twice in one evening to ask how returning a big item works and who pays to ship it back. Here's the phone path to a person, what the agents said, and both recordings.
SEP 30 / Nick Khami
Mediacom customer service number: how we reached a person
Call 1 855 633 4226 for Mediacom customer service. Our November 2 call reached a person in about 1 minute 44 seconds after the voice menu asked which service we needed.
NOV 2 / Nick Khami
Vivid Seats customer service number: what our call found
We called 1 866 848 8499. The existing order menu asked for an order number or the phone number on the order. Hear the call and see where to find help if you have neither.
NOV 2 / Nick Khami
Chase credit card customer service number: how we reached a person
Call 1 800 432 3117 for Chase credit card customer service. We reached a live specialist after 2 minutes 14 seconds without supplying a card number, then asked general dispute questions. Hear the call and the exact route.
NOV 2 / Nick Khami
Enterprise customer service number: how we reached a person
Call 1 855 266 9565 for Enterprise customer service in the US. We reached a person after four spoken routing questions. Hear the call, what to have ready and when Enterprise directs you to the rental branch.
NOV 2 / Nick Khami
recommendations
- Anthropic engineering - how Claude Code and agent tools are built, from the people building them.
- Simon Willison's weblog - daily, careful notes on what LLM tooling actually does.
- Latent Space - the AI engineer newsletter and podcast.
- The Cloudflare blog - agent readiness, MCP, and the plumbing of the agentic web.
- Stripe blog - machine payments and how agents pay for things.
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