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162 posts matching "customer service". clear

Roku customer service 816-272-8106, where a live agent answered in 1 minute 25 seconds
Roku customer service number: reaching a live person, and avoiding fake Roku numbers
We called the US support number on Roku's own website with general questions for this guide. A live agent answered 1 minute 25 seconds in. Here's the phone menu, what he said about hours, activation fees and cancelling subscriptions, and the full 6 minute recording.
OCT 29 / Nick Khami
Ticketmaster phone number 1-800-653-8000, and how we reached a live person in 1 minute 48 seconds
Ticketmaster phone number: how to reach a live person at 1-800-653-8000
We called Ticketmaster's customer service number with general questions for this guide. A virtual assistant answers first; asking for a representative and saying "something else" got us to a live person 1 minute 48 seconds in. Here's what they said about hours, refunds and missing tickets, and the full 7 minute recording.
OCT 29 / Nick Khami
Netflix customer service number 1-844-569-7700, and how a live agent answered 1 minute 20 seconds in
Netflix customer service number: reach a live person 24/7 at 1-844-569-7700
We called the number Netflix's own Help Center gave us, with general questions for this guide. A virtual agent answered, and asking for a live agent twice got us to a person in about 80 seconds. Here's what she said about hours, cancelling, unrecognized charges and callbacks, and the full 4 minute recording.
OCT 29 / Nick Khami
How to lower your Verizon bill, from recorded calls to 800-922-0204
How to lower your Verizon bill: what Verizon said on two recorded calls
On our family's Verizon account, a live agent priced a plan switch at about $48 a month less. Calling again with no account, Verizon's AI assistant listed three ways to cut a bill and wouldn't pass us to a person. Both calls, and what to say.
OCT 24 / Nick Khami
How to lower your Xfinity bill, from a recorded call to 1-800-XFINITY
How to lower your Xfinity bill: what the billing department told us
We called 1-800-XFINITY and asked how an existing customer can get a lower bill. After a stubborn voice assistant, a billing representative walked us through cheaper speeds, the $10 autopay discount, TV packages and a free mobile line. The route, the answers, and the full recording.
OCT 24 / Nick Khami
How to lower your AT&T bill, from a recorded call to 800-288-2020
How to lower your AT&T bill: the phrase that reaches a person
We called AT&T at 800-288-2020 and said "my bill is too high." A live representative answered 2 minutes in and listed the discounts and promotions AT&T offers. Here is the route, what was said, and the full recording.
OCT 24 / Nick Khami
How to lower your DIRECTV bill, from a recorded call to 800-531-5000
How to lower your DIRECTV bill: what a live rep told us
We called DIRECTV at 800-531-5000 and asked how an existing customer can get a lower bill. Its AI agent passed us to a live representative 2 minutes in. Here is what each of them said, the route to the person, and the full recording.
OCT 24 / Nick Khami
Costco return policy, late and no-receipt returns, from a recorded call
Costco return policy: returning late or without a receipt, from a real call
Costco's own return policy page, quoted, plus a recorded call to Costco customer service asking what happens past the 90 day electronics window, how a purchase is found without a receipt, and how the refund comes back.
OCT 24 / Nick Khami
Best Buy return policy, past the return window and without a receipt, from two recorded calls
Best Buy return policy: past the return window or without a receipt, from two real calls
Best Buy's own return policy, quoted, plus two recorded calls to Best Buy customer service asking what happens after the 15 day window, who can approve an exception, and how a purchase is found without a receipt.
OCT 24 / Nick Khami
Alaska Airlines 1-800-252-7522, a live agent on the line in 12 minutes 44 seconds
Alaska Airlines customer service: how to reach a person
Call 1 800 252 7522 for Alaska Airlines reservations. We reached a person at 12:44 after its virtual assistant offered a transfer. Hear the call and find the right contact for your trip.
OCT 22 / Nick Khami
Chime customer service (844) 244-6363, and the path that reached a live representative in 1 minute 21 seconds
How to reach a live person at Chime customer service
We called Chime's Member Services line with general questions for this guide. Two key presses got us to a live representative 1 minute 21 seconds in. Here's the phone tree, what the representative said about hours, callbacks, disputes and lost cards, and the full 5 minute recording.
OCT 22 / Nick Khami
Coinbase customer service number 1-888-908-7930, and what happened when we called it
Coinbase customer service number: what happens when you call
We called both of the US phone numbers Coinbase publishes for this guide. Each time, a recording said phone support is unavailable and hung up about 11 seconds in. Here's what we heard, what Coinbase's own pages say about scam numbers, and the recording.
OCT 22 / Nick Khami

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