We called Experian's freeze line 15 times in one afternoon. Here is the whole phone tree, every dead end, and a 9 minute recording of the call that got furthest.
We called Wayfair twice in one evening to ask how returning a big item works and who pays to ship it back. Here's the phone path to a person, what the agents said, and both recordings.
A call4me user ordered the wrong size tires on Costco.com for install at a Costco Tire Center. His agent made the calls to find the order, learn the refund process, and cancel the install appointment. Here's what worked, what didn't, and the recordings.
SEP 30 · Nick Khami
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