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notes on AI agents that make phone calls for you.
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How to find a new primary care doctor with an out-of-state plan (15 recorded calls)
A call4me user in Baltimore needed a new primary care doctor and had an out-of-state Blue Cross Blue Shield PPO. Their AI phone assistant called 10 practices. Here's who was taking new patients, who took the plan, how far out the first opening was, a $2,121 surprise, and all 15 recordings.
OCT 1 / Nick Khami
USAA phone number: how to reach a person and find out if you can join
We called USAA's main number to ask who can join and what it takes. Here is the phone tree, the one word that got us through it, what the eligibility team said, and the full 8 minute recording.
OCT 1 / Nick Khami
FPL phone number: how to reach a live person at FPL
We called FPL customer service five times to ask how starting electric service works for someone new to FPL. Four calls stayed in the voice menu. On the fifth, one route got us to an agent, who told us what you need, how fast service is connected, and how the deposit is decided. All five recordings, the exact route, and the phone tree.
OCT 1 / Nick Khami
FedEx customer service number: how to get a live agent to call you back
Five recordings show why our calls needed a tracking number, how the callback worked, and what the agent said about holding a package.
OCT 1 / Nick Khami
How to change a United flight by phone, and what the change fee is
We called United reservations to ask how changing a flight works and what it costs. Here is the phone tree, the three words that got us to a person, what the agent said about Economy, Basic Economy and same-day changes, where united.com says something different, and the recording.
OCT 1 / Nick Khami
How to find the right UnitedHealthcare phone number and reach an agent
Most people searching for a UnitedHealthcare phone number are members, and for members the right number is on the ID card. Here are UnitedHealthcare's other numbers by plan type, all from uhc.com, and a recorded call to the individual and family line, where pressing 1 got a licensed agent on the line about 25 seconds later.
OCT 1 / Nick Khami
How to call Spectrum retention and lower your internet bill
A call4me user's Spectrum internet bill had climbed to $85 a month. Their AI phone assistant called Spectrum, said "cancel" to get routed to retention, sat through the hold, and got the user patched in. Spectrum offered $55 a month for a year. Here's the phone tree, the recording, both offers, and the free technician tip the rep gave.
OCT 1 / Nick Khami
Experian credit freeze by phone: what happens when you call
We called Experian’s freeze line 15 times in one afternoon. Here are the routes we tried and a 9 minute recording of the call that got furthest.
SEP 30 / Nick Khami
Get items held for same day pickup at Victoria's Secret Georgetown
A real call to the Georgetown DC store checked two items on the shelf, found the closest substitutes and got them held for pickup that day.
OCT 16 / Nick Khami
Skip hire Abingdon: compare seven firms' prices for a rubble skip
A call4me customer's assistant phoned seven Oxfordshire skip firms in one morning for a 4 or 6 yard skip of clean bricks and concrete on an Abingdon driveway. Here are the prices, hire periods, weight answers and delivery days, with all eight recordings.
OCT 16 / Nick Khami
NY Tolls by Mail phone number: check for unpaid bills with just a plate
A call4me customer's assistant called NY Tolls by Mail with no bill number, only a California plate and the owner's name. A person answered 2 minutes 37 seconds in and found unpaid toll bills. The same assistant also checked New Jersey E-ZPass and the PA Turnpike. Here are the phone trees, what each agency said, and all three recordings.
OCT 16 / Nick Khami
Afternic phone number: how to make an offer through a GoDaddy domain broker
A call4me customer's assistant called Afternic's UK line to make an offer on a domain listed for sale. A GoDaddy broker answered 44 seconds in, turned down the opening offer, and said how close to the list price sellers usually expect. Here's the menu, what the broker said, and the full 6 minute recording.
OCT 16 / Nick Khami
recommendations
- Anthropic engineering - how Claude Code and agent tools are built, from the people building them.
- Simon Willison's weblog - daily, careful notes on what LLM tooling actually does.
- Latent Space - the AI engineer newsletter and podcast.
- The Cloudflare blog - agent readiness, MCP, and the plumbing of the agentic web.
- Stripe blog - machine payments and how agents pay for things.
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