We called Delta's reservations line with general questions and no confirmation number. Here is how the AI voice assistant handed us off, how long the hold took, what the representative said about change fees and eCredits, and the full 18 minute recording.
We went back through every customer service call we've published, 49 calls to 30 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
Hear marin, cedar, gleam and meridian in five languages, then inspect repeated calls captured at the receiving end. We test dates, times, reference codes and corrections, with the recordings and transcription disagreements included.
SEP 30 · Nick Khami
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