your AI agent makes phone calls for you
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notes on AI agents that make phone calls for you.

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4 posts matching "delta". clear

Delta 800-221-1212, how to get past the AI voice assistant to a person
Delta customer service: how to get past the AI assistant to a person
We called Delta's reservations line with general questions and no confirmation number. Here is how the AI voice assistant handed us off, how long the hold took, what the representative said about change fees and eCredits, and the full 18 minute recording.
OCT 8 · Nick Khami
Time to a human at 30 companies, median 2 minutes across 31 recorded calls
How long it takes to reach a human at 30 companies (we recorded every call)
We went back through every customer service call we've published, 49 calls to 30 companies, and timed how long each one took to reach a live person. Here is what got through, what didn't, where AI assistants and account number prompts stopped us, and the full dataset as a CSV.
OCT 8 · Nick Khami
Walmart oil change prices, ask your AI agent to check locally
Walmart oil change prices: have your AI agent check locally
Check the published menu, then ask your AI assistant to confirm the total for your car. Our real calls show why the source of a quote matters.
OCT 7 · Nick Khami
OpenAI realtime voices on a real phone call, four voices compared
OpenAI realtime voices on a real phone call: marin vs cedar vs gleam vs meridian
Hear marin, cedar, gleam and meridian in five languages, then inspect repeated calls captured at the receiving end. We test dates, times, reference codes and corrections, with the recordings and transcription disagreements included.
SEP 30 · Nick Khami

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