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notes on AI agents that make phone calls for you.
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Social Security phone number: how to talk to a real person at SSA
We called the Social Security Administration's national 800 number with general questions for this guide. The menu asked for a Social Security number; we didn't give one and still got an agent. Here is the menu, the 20 minute hold estimate, what the representative said, and the full 22 minute recording.
OCT 13 / Nick Khami
Costco customer service number: how to talk to a real person
We called Costco's membership and warehouse line with general questions and no member number. Here is the touch-tone menu, how long it took to reach a person, what the representative said about prices, refunds, non-members and scams, where Costco's own website says something different, and the full 19 minute recording.
OCT 13 / Nick Khami
Amazon customer service number: get past the AI to a person
We called Amazon's customer service line with general questions and no account. Here is how we got past the AI assistant's verification texts to a live person, what she said about callbacks and refunds, and the full 7 minute recording.
OCT 13 / Nick Khami
IRS phone number: how to talk to a real person at the IRS
We called the IRS individual taxpayer line twice with general questions for this guide. The first call was hung up on by the voice menu. On the second, we named a reason and reached a live representative. Here are both recordings, the menu, and what the representative said.
OCT 13 / Nick Khami
Home Depot customer service number: how to talk to a real person
We called The Home Depot twice with general questions for this guide. 1-800-HOME-DEPOT left us on hold until a survey picked up. The online orders line reached a live representative in 1 minute 34 seconds. Here are both recordings, the menus, and what the representative said, checked against homedepot.com.
OCT 13 / Nick Khami
recommendations
- Anthropic engineering - how Claude Code and agent tools are built, from the people building them.
- Simon Willison's weblog - daily, careful notes on what LLM tooling actually does.
- Latent Space - the AI engineer newsletter and podcast.
- The Cloudflare blog - agent readiness, MCP, and the plumbing of the agentic web.
- Stripe blog - machine payments and how agents pay for things.
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