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162 posts matching "customer service". clear

Experian 1-888-397-3742, what happens when you call to freeze your credit
Experian phone number: can you speak to a live person? What happens when you call
We called Experian’s freeze line 15 times in one afternoon, then its membership line. Here are the routes we tried and recordings of both lines.
SEP 30 / Nick Khami
Wayfair 844-403-5086, return shipping rules from two calls
Wayfair customer service: reach a live person, start a return and check shipping costs
We called Wayfair twice in one evening to ask how returning a big item works and who pays to ship it back. Here's the phone path to a person, what the agents said, and both recordings.
SEP 30 / Nick Khami
Chase dispute a charge by phone, 1-800-432-3117, a live specialist in 2 minutes 14 seconds
How to dispute a Chase charge by phone
We called Chase Card Services on a Saturday evening with no card, asked how a cardmember disputes a charge, and reached a live specialist 2 minutes 14 seconds in. Here's the phone tree, what the specialist said, what Chase's own dispute page says, and the full 4 minute recording.
OCT 24 / Nick Khami
Skip hire Abingdon, seven Oxfordshire firms quoted for a 4 or 6 yard rubble skip, eight recorded calls
Skip hire Abingdon: compare seven firms' prices for a rubble skip
A call4me customer's assistant phoned seven Oxfordshire skip firms in one morning for a 4 or 6 yard skip of clean bricks and concrete on an Abingdon driveway. Here are the prices, hire periods, weight answers and delivery days, with all eight recordings.
OCT 16 / Nick Khami
Fort Leonard Wood dental clinic, oral surgery at 573-596-0198, two recorded calls about a referral
Fort Leonard Wood dental clinic: how to reach oral surgery and check on a referral
A call4me customer's assistant called two Fort Leonard Wood dental lines about a surgery referral from Fort Leavenworth. Roll Dental Clinic sent it to the hospital, and the hospital clinic explained how referrals arrive and why this one wasn't there.
OCT 16 / Nick Khami
San Francisco oral surgeon at 450 Sutter, an implant consult offered for October 20 at 9 AM
Book a dental implant consult with a San Francisco oral surgeon at 450 Sutter
A call4me customer's assistant called Dr. Peter Lyu's oral surgery office to request an implant consultation. The office offered October 20 at 9 AM and a $165 exam fee, but could not check the exact insurance plan, so nothing was booked.
OCT 16 / Nick Khami
Mount Sinai Doctors 104 Delancey Street, 212-677-2157, and what three calls found about fasting and check-in
Confirm a physical at Mount Sinai Doctors 104 Delancey Street by phone
A call4me customer's assistant called the Mount Sinai Doctors practice at 104 Delancey Street three times to confirm two annual physicals. Here is the phone menu, how long each call took to reach a person, what staff said about fasting and check-in, and all three recordings.
OCT 16 / Nick Khami
Afternic phone number, a GoDaddy domain broker reached in 44 seconds on a call to make an offer on a domain
Afternic phone number: how to make an offer through a GoDaddy domain broker
A call4me customer's assistant called Afternic's UK line to make an offer on a domain listed for sale. A GoDaddy broker answered 44 seconds in, turned down the opening offer, and said how close to the list price sellers usually expect. Here's the menu, what the broker said, and the full 6 minute recording.
OCT 16 / Nick Khami
The Phoenician Golf Club in Scottsdale, a group tee time request for a November Friday morning
How to book group tee times at The Phoenician Golf Club
A call4me customer's assistant asked The Phoenician for four morning tee times on a November Friday. The morning was sold out, and the golf rate was $247 plus tax. Calls to Stonecreek and Camelback Golf Club came back with different answers.
OCT 16 / Nick Khami
The Base Glamping Yugawara 0465-20-8112, luggage sent ahead by takkyubin is accepted
How to send luggage ahead to The Base Glamping Yugawara by takkyubin
A call4me customer's assistant called in Japanese to ask whether it could ship luggage to the property before check-in and back out at check-out. Both answers were yes. A second call checked the same thing with a hotel in Osaka.
OCT 16 / Nick Khami
Hydro Warehouse PR in San Juan, a 20 lb CO2 tank exchange for $50.18 while you wait
Exchange a 20 lb CO2 tank in San Juan: Hydro Warehouse PR swaps it for $50.18
A call4me customer's assistant called Hydro Warehouse PR in Spanish about a 20 lb CO2 tank, then called two local drivers to run the swap. Here is what staff said, what the drivers quoted, and all five recordings.
OCT 16 / Nick Khami
Ventura Superior Court civil clerk 805-289-8525, judgment debtor exam dates without a reservation
Set a judgment debtor exam date at Ventura Superior Court by phone
A call4me customer's assistant called the Ventura Superior Court civil clerk to ask how to get a hearing date for an EJ-125 debtor's exam. The clerk said no reservation is needed. Here is the phone menu, what the clerk said, and the full recording.
OCT 16 / Nick Khami

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